hh88's Privacy Policy

Section 1

hh88 is an online entertainment and betting platform that offers cricket betting, live casino, slot games, and many other gaming experiences for users in Bangladesh. We believe your privacy is a fundamental right, and protecting that right is our responsibility.

Some important terms used in this policy are defined below:

What "Personal Information" means

Personal information means any information from which you can be directly or indirectly identified. This includes: your name, mobile number, email address, date of birth, identity document details, banking or mobile banking information, and information about your usage patterns.

What "Processing" means

Data processing means collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, or management of data in any manner.

Who this Policy applies to

This policy applies to all registered users of the hh88 platform, website visitors, and any person who uses hh88's services or accesses our platform with the intention of using them.

Section 2

hh88 collects various types of information to operate its services smoothly and provide users with the best experience. Details are set out below.

2.1 Information provided at registration

When you create an account on hh88, we collect the following information:

• Full name and father's name
• Valid email address
• Mobile number
• Date of birth (for age verification)
• Bangladeshi National ID card or passport number (for identity verification)
• Your chosen password (stored in encrypted form)

2.2 Financial transaction information

To process deposits and withdrawals, we collect your mobile banking information (bKash, Nagad, Rocket, Upay) and bank account details. Full account numbers or PINs are never stored directly on our servers — only transaction reference information is kept.

2.3 Automatically collected information

When you use the hh88 platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Login date and time
• Game history and betting activity
• Information obtained from cookies and similar tracking technologies

2.4 KYC Documents

To verify your account and ensure responsible gaming, we may collect scanned copies of your National ID card or passport. These documents are stored with the highest level of security and can only be viewed by authorised personnel.

Section 3

hh88 uses your information only for specific and legitimate purposes. We never use your information for irrelevant or unauthorised activities.

3.1 Service delivery and operations

• Creating and managing your account
• Processing deposits and withdrawals
• Ensuring betting and gaming functionality
• Managing bonuses and rewards
• Running the VIP programme

3.2 Security and fraud prevention

• Detecting and preventing unauthorised access to accounts
• Preventing financial fraud and fraudulent activity
• Ensuring the smooth operation of the platform
• Age verification and responsible gaming operations

3.3 Customer service and communication

• Resolving your complaints and issues
• Communicating important service updates
• Providing 24/7 live chat support
• Responding via email

3.4 Personalised experience

Based on your past activity and preferences, hh88 may show you relevant game recommendations and offers. However, you can request to turn off these personalised recommendations at any time.

3.5 Legal and regulatory obligations

We may be required to retain and disclose certain information in order to comply with applicable laws and regulations.

Section 4

hh88 treats the security of your information as its highest priority. We follow industry-standard security practices.

4.1 Technical security measures

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Password Hashing: Your password is not stored directly — only an encrypted hash is kept.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for added security.
• Firewall & Intrusion Detection: Unauthorised access is prevented at the server level.
• Regular Security Audits: Our systems undergo regular security testing.

4.2 Data retention period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for as long as necessary for legal obligations, dispute resolution, and fraud prevention purposes.

4.3 Response to a data breach

Should a data security breach occur for any reason, hh88 will respond promptly and notify affected users in a timely manner.

Section 5

hh88 does not sell your personal information or transfer it to third parties for commercial purposes. However, some information may be shared in the limited circumstances described below.

5.1 Payment processors

To complete financial transactions, necessary transaction information is shared with payment processors such as bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely to complete payments.

5.2 Technology and service providers

We work with trusted technology partners for game operations, server hosting, and customer service. These partners operate under strict confidentiality agreements with us.

5.3 Legal obligations

Certain information may need to be disclosed due to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we disclose only the minimum information necessary.

5.4 In the event of a business transfer

In the event of a future company merger or acquisition, user data may be transferred. However, we will notify users in advance and they will be given the option to close their accounts.

Section 6

The hh88 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website recognise you.

6.1 Types of cookies

• Essential cookies: Without these, the website cannot function properly. They are used for tasks such as maintaining login sessions and ensuring security.
• Performance cookies: These help us understand which parts of the website are used most and assist in improving the quality of our service.
• Functionality cookies: Used to remember your preferences, such as language selection and game settings.
• Analytics cookies: These collect usage statistics for the platform to help improve our service.

6.2 Cookie controls

You can accept or decline cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some features of hh88 from working properly.

Section 7

Every user of hh88 enjoys the following rights regarding their personal information.

7.1 Right to access information

You can find out at any time what information hh88 holds about you and how it is being used. Contact the support team to make this request.

7.2 Right to correct information

If any of your information is incorrect, you can request a correction through account settings or via support.

7.3 Right to delete information

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or dispute resolution requirements.

7.4 Right to object to data processing

You may object to the use of your information for marketing or personalized offers and opt out of such communications.

7.5 Right to Close Account

You may request to close your account at hh88 at any time. This process can be completed through the support team. Any pending transactions will be settled even after the account is closed.

To exercise any of the above rights, contact our support team via 24/7 live chat or email.

Section 8

hh88 services are only for users aged 21 or above. We do not knowingly collect personal information from minors.

An age verification process is followed at the time of registration. If we become aware that a user is under 21 years of age, their account will be immediately closed and any collected data will be deleted.

If you suspect that a minor you know has registered on hh88, please notify our support team immediately.

Section 9

hh88 reserves the right to update this privacy policy from time to time. Amendments may be made due to expansion of service scope, technological changes, or legal requirements.

For any significant changes, we will notify you in advance via email or through the platform. Continued use of the service after the updated policy is published will be considered as your acceptance of the new policy.

The date of the latest update will always be displayed on this page. We recommend reviewing this policy regularly.

Section 10

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us.

Your right to privacy is extremely important to us. hh88 commits to always handling your information with the utmost care and caution. Welcome to our safe and reliable platform.